Featured Speakers

• Marc Effron
  11th Annual Talent Management SummitVice President
  Talent Management, Avon  
  
• Brian Grubb
  Corporate University WeekDirector of Corporate Learning
  Ritz Carlton
  
• Rafik Bishara, PhD
  6th Cold Chain Distribution for PharmaceuticalsTechnical Advisor & Chair
  Pharmaceutical Cold Chain Interest Group (PCCIG) USA Branch, PDA  
  
• Brad Elrod
  6th Cold Chain Distribution for PharmaceuticalsManager, Global Logistics & Security
  Pfizer
  
• Antonia Watson
  2 Annual Shared Services SummitExecutive Director
  Morgan Stanley 
  
• Russ Finney
  2 Annual Shared Services SummitUS Vice President & CIO
  Tokyo Electron US Holdings
  
• Geoffrey Glauser
  6th Cold Chain Distribution for PharmaceuticalsDirector Cold Chain Technology, Biotech Technology & Engineering - Drug Product
  Wyeth Pharmaceuticals
  
• Dr. Mary Foster
  6th Cold Chain Distribution for PharmaceuticalsUSP Packaging and Storage Expert Committee Member
  US Pharmacopeia (USP)
  

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Testimonials

Real-world case studies from service providers illustrated the risks and rewards— John Yunker, bytelevel Research

I have been particularly impressed by the sharing of real life information discussions both within and between the sessions...
Very glad I attended— John Fillicetti, T-mobile USA

Thanks for your hard work in planning this for me and my team!
We are having great improvement discussions!— Gary Hegenbart, Valeant Pharmaceuticals Int'l

This conference provides excellent content, excellent presenters and usable info and resources.—  Education Consultant, Crilion Health System

I truly enjoyed attending the conference and took quite a bit away from it.  The sessions were extremely informative and I had the privilege of meeting some amazing people doing great things in the call center industry.

—  Carilion Human Resources